Consumer loyalty FTW!
So a couple of years ago now I bought some lovely J.A. Henckels kitchen tools with a Christmas gift card. The ladle and turner/spatula I got were a gorgeous red silicone and rated up to 550°F. They both held up beautifully and the ladle still looks like new.
Then in May, I was making pancakes and the turner fell off its handle, right in the middle of cooking. Just fell apart. I was crestfallen. But I knew that Henckels is a quality, old-school brand, so I decided to write their customer service department and see what would happen.
The end result is that they had me mail in the old, broken turner and they replaced it with a brannd spanking new one, free of charge. Kickass!
It's good to know that there are still some companies out there that stand by their workmanship. For the cost of a spatula they have just bought a customer for life. Isn't that how it should be?
Posted on June 29, 2009 05:35 PM
Good for you Jesse! Sometimes if you deal with the company directly you get better customer service then if you have to deal with the store. Remember fisher-price toy? And then there was the Safer scale too that was replaced. For everyone reading this, use those computers to get in touch with manufacturers. It usually pays off.
Unfortunately you have missed out on a chance to visit "Spatula City!".
/obscure?Posted on June 30, 2009 01:09 PM
Regrettably, I have never seen UHF: